Restaurant Business Summary - Free Essay Example

Introduction Restaurant business  is by far one of the most favorable and most popular competition in business sector and the newly opened restaurant also more and more in recent. Their location should be strategic and service quality need to be improve in order to attract customers as well. There are five major dimensions to measure service quality such as reliability, responsiveness, assurance, empathy and tangible. Most of them use Medical nurse and automotive repair services method to measure the relationship between service quality and customer satisfaction which is developed by Parasuraman, Zeithaml, and Berry. Customersà ¢Ã¢â€š ¬Ã¢â€ž ¢ satisfaction can affect an organization career development, for example, if most of the customers are not satisfied with the restaurant about their customer service, types of food, hygienic conditions and so on, these all will affect their organization operation. We have a principle says that à ¢Ã¢â€š ¬Ã…“customers is a kin gà ¢Ã¢â€š ¬Ã‚ , so employees need to take some proper or needed actions to make the customers satisfied because customers is the leading role for all business organization and the results can be different which is due to different characteristics of customers such as age, income and knowledge. Besides that, some research find out that customer satisfaction can directly affect their loyalty whereas some research testify that satisfaction does not affect loyalty as several customers will switch to another products which offer better things when they need similar products in their life . Summary Measure of Superiority (MSS) is the difference between service quality performance and customer expectation. The score can be either positive or negative depends on satisfaction level of expectation by customer. The table illustrates the expectation and performance on each quality of services dimensions which provides customers satisfaction. The result show that customer satisfaction ha s been achieved when the sum of performance score 19.1 is bigger than expectation score 18.99, MMS score is positive. The gap score of responsiveness 0.03, assurance 0.05, empathy 0.15, and tangible 0.07 is positive, that means performance score is greater than expectation score while reliability represent a negative gap score (-0.19), this dimension causes customer dissatisfaction. Measure of Service Adequacy (MSA) score is acquired by subtracting minimum expectation from customers from service performance in restaurant business and if the performance is greater than customer expectation then the score will become positive. With the MSA being positive and the minimum expectation score met, this five dimensions of service quality had reflects that customers satisfaction has been fulfilled. Besides that, we found that all of the attributes of each dimensions are greater than the minimum expectation from customers especially is à ¢Ã¢â€š ¬Ã…“promptness of the employees serve thei r customersà ¢Ã¢â€š ¬Ã‚  (Diah Yulisetiarini, 2014, P6)in reliability acquired highest score while à ¢Ã¢â€š ¬Ã…“easiness in purchase transaction processà ¢Ã¢â€š ¬Ã‚  and à ¢Ã¢â€š ¬Ã…“ customers feel easy to communicate with employeesà ¢Ã¢â€š ¬Ã‚  attributes gets 0.33 the lowest marks compared to other attributes. Measure of Service Adequacy (MSA) score is acquired by subtracting minimum expectation from customers from service performance in restaurant business and the score will become positive when the performance is greater than customer expectation. This five dimensions of service quality had reflects that customers satisfaction has been fulfilled because all has met the minimum expectation score and MSA is positive. We found that all of the attributes of each dimensions are greater than the minimum expectation from customers especially is à ¢Ã¢â€š ¬Ã…“promptness of the employees serve their customersà ¢Ã¢â€š ¬Ã‚  in reliability acquired highest score while à ¢Ã¢â€š ¬Ã…“easiness in purchase transaction processà ¢Ã¢â€š ¬Ã‚  and à ¢Ã¢â€š ¬Ã…“ customers feel easy to communicate with employeesà ¢Ã¢â€š ¬Ã‚  attributes gets 0.33 the lowest marks compared to other attributes. With comparing the anticipated performance and observed performance, the area of accepted service is demonstrated by Zone of Tolerance. The maximum expectation subtracts minimum expectation of the customers is to get the score of Zone of Tolerance. à ¢Ã¢â€š ¬Ã…“Promptness of the employees to serve the customersà ¢Ã¢â€š ¬Ã¢â€ž ¢Ãƒ ¢Ã¢â€š ¬Ã¢â€ž ¢ attribute is the greatest zone whereas assurance dimension which related to à ¢Ã¢â€š ¬Ã…“customers feel safe when they are in the restaurantà ¢Ã¢â€š ¬Ã‚  attributes is the thinnest zone of tolerance. Cartesius diagram use to measure the restaurant performance and the customer expectations. This diagram consists of four quadrants A, B, C, and D which is separated by X-axis and Y-axis. The mean score of the o verall attributes of restaurant performance represented by X-axis whereas the mean score of the overall attributes of customer expectation represented by Y-axis. Moreover, the mean scores are calculated from the list of satisfaction attributes for X-axis and Y-axis is 3.80 and 3.82. Quadrant A is located above the mean score of X-axis and before the mean score of Y-axis. Quadrant A is a quadrant that dissatisfaction among customers, due to the restaurant management has less attention on customers. In this cause, the service performance of the restaurant should be improved. Next is quadrant B, it located above the mean score of X-axis and after the mean score of Y-axis. In this quadrant, the performance of the restaurant management is good. The restaurant has conducted well customersà ¢Ã¢â€š ¬Ã¢â€ž ¢ perceive attribute and those attributes have satisfied customers. Furthermore, quadrant C is located below the mean score of X-axis and before the mean score of Y-axis. The restaurant m anagement service attributes is low priority and less important. So, in this quadrant do not need further attention. Besides that, quadrant D is located below the mean score of X-axis and after the mean score of Y-axis. Even though, the restaurant management has well delivered the service, but the customers do not considered important attributes. The restaurant manager should expand more on other important attributes to improve the performance of the restaurant. Critique There are several critiques we can get from the article. First, a look at the introduction tells us that it is too long. Some points are emphasized too much and repetition occurs here and there. This problem causes unnecessary portion to constitute a large part of the introduction and as a result, the introduction becomes lengthy. Second, some tables did not explain clearly the parts they have. For example, table 7 only stated the mean score of expectation (Y) and the mean score of performance (X) in the ve rtical columns without explaining their function in a clear way. Misunderstandings may occur if the readers of the article only scan through the article. Third, the article contains parts that are repetitive. The usages of some words are repeated many times throughout the whole article making it seems to overstress some points. The elaboration for the point also contains sentences that are unnecessary due to it repeating the same thing as the previous sentences. Fourth, the diagram used in the article which is Cartesius Diagram, is very confusing to the readers. The overall data for the whole research is squeezed and put on display in the diagram. The too-large data is too much for a single diagram to explain. In our opinion, the data should be separate into different diagrams to allow better understanding. The whole article does not only consist of negative points. The positive point, which is the fifth point, will be about the part called abstract. The abstract of this ar ticle is very good as it is simple and clear, not to mention that it is straight to the point making it easier for the readers to understand the general view of the article. Last but not least, the whole article of this research serves as a very good extension of knowledge in conducting business in the future. Applying the formulas and knowledge gained from this article will be very useful in trying to set up a successful business. Conclusion As a conclusion, restaurant businesses try to put more effort in order to maximum customer satisfaction to attract more customers and increase their business in their restaurant. There are some weakness shows in the critique part. By this way, they can observe and try to do it best for their restaurant.

The U.S. Pledge of Allegiance in German

One of the best ways to learn German is to use something that youre already familiar with. For German students in the United States, the Pledge of Allegiance is a great lesson that can be tailored to beginners and advanced students.   The majority of American students grow up citing the Pledge of Allegiance (Der amerikanische Treueschwur). Its fixed in our memories from a very young age, so learning it in German can really help students understand and practice grammar, pronunciation, and vocabulary in a single and recognizable sentence. U.S. Pledge of Allegiance(DerAmerikanischeTreueschwur) In this instance, we use der Treueschwur  for the  English word  and the U.S. Pledge of Allegiance translates to der  amerikanische  Treueschwur  or  Treueschwur der USA. Taking those famous words, I pledge allegiance... into German is a matter of finding the right vocabulary and placing it in the correct word order. The Pledge can be an excellent lesson for students of all levels. Beginners can use it to practice German pronunciation and learn some new vocabulary while reciting it with the familiar cadence. Intermediate students can use it to study word order and proper German grammar. Advanced students can make their own attempts to translate the Pledge into German own, then compare it to the examples given. Keep in mind that translation from one language to another is never perfect or word for word. As you can see in the two examples, different words can mean the same thing. For instance,  schwà ¶re  means swear and  gelobe  means vow, but theyre both used for the verb pledge. Another example is the words  jeden  (each) and  alle  (all).  They both can be used to mean everyone, which is what the Pledge implies by all. It should be noted, however, that the first translation is the more widely accepted version of the two. German translation 1: „Ich schwà ¶re Treue auf die Fahne der Vereingten Staaten von Amerika und die Republik, fà ¼r die sie steht, eine Nation unter Gott, unteilbar, mit Freiheit und Gerechtigkeit fà ¼r jeden.â€Å" German translation 2: „Ich gelobe Treue der Fahne der Vereingten Staaten von Amerika und der Republik, fà ¼r die sie steht, eine Nation unter Gott, unteilbar, mit Freiheit und Gerechtigkeit fà ¼r alle.â€Å" The Pledge of Allegiance: â€Å" I pledge allegiance to the flag of the United States of America and to the Republic for which it stands, one nation under God, indivisible, with liberty and justice for all.† Who Wrote the U.S. Pledge of Allegiance? The Pledge of Allegiance was written by Baptist minister and socialist Francis Bellamy. It first appeared in The Youths Companion  magazine in 1892 to commemorate the 400th anniversary of the discovery of America. The original oath used the phrase â€Å"my flag† rather than â€Å"the flag of the United States of America.† The change was made in 1923. The next alteration occurred in 1954 when Congress inserted the phrase â€Å"under God.† It is interesting to note that, according to his granddaughter, Bellamy himself would have objected to this religious amendment. Additionally, the author had  originally wanted to include the word â€Å"equality† in front of â€Å"liberty and justice.† He reluctantly left that word out because he felt it controversial. Equality did not seem right to him given the fact that women and African Americans were not considered equal by many people in 1892.

The Problem Of Overcoming Addiction - 1529 Words

Overcoming addiction is a lifelong struggle and one that takes a lot out of a person. People have to fight against the urge to use every day, and sadly that fight is often lost. However, many people are turning to hypnotherapy in their fight against the rigors of drug addiction. That s right: they are literally getting hypnotized to stop using drugs. This might sound like a far fetched scenario from a silly B-movie, but it is actually a proven and scientific way to beat addiction. Understanding this treatment method can help you decide if it is right for you or if another alternative therapy is more your style. However, it s worth noting the success statistics for hypnotherapy quoted in this article, as they are truly phenomenal. What†¦show more content†¦This opens your unconscious mind to suggestions and makes you more malleable. There are two types of hypnotherapy: traditional hypnosis and Ericksonian hypnosis. The former involves giving direct commands to the unconscious mind, such as â€Å"you no longer feel the urge to use drugs.† This method is the first attempted because it is the easiest to implement. However, some people have trouble with it or simply have difficulty accepting taking orders. This is when Ericksonian hypnosis is used. This method uses the same technique of putting a person into a state of extreme suggestion, but uses suggestions and ideas, rather than direct orders. People who are very critical or analytical often struggle with traditional hypnosis, but do well with Ericksonian hypnosis. For example, a therapist may make simple suggestions, like â€Å"doesn t marijuana make you sick to your stomach?† and other allusions to get your mind to react negatively to a situation or impulse. Does It Actually Work? The overabundance of silly stage hypnotists often makes people regard hypnotherapy with suspicion. However, hypnotism has been used for thousands of years and is one of the few ancient therapies that scientists have confirmed as being effective. For example, Dr. Michael Yapko of the American Society Of Clinical Hypnosis had this to say about the effectiveness of hypnotherapy as a treatment: Hypnosis works and the

Evidence Based Individualized Strategies May Improve...

The following strategies are evidence-based individualized strategies believed to improve educational outcomes for Kyle: Math: Instruction: Peer-Guided Pause, Reading Fluency: Assisted Cloze, Choice: Allowing Students Control Over Learning, Active Supervision: Roaming the Classroom, Establishing Classroom Routines: Increasing Predictably, and Preferential Seating: Increasing Attention and Removing Distractions. The first academic intervention strategy suggested is known as the Peer-Guided Pause. For this strategy, it is suggested that during a whole-group lecture, a teacher should incorporate several Peer Guided Pauses during the lecture. Through this Pause, students know to work in pairs to review concepts previously discussed. Students monitor their understanding, review model problems, and work cooperatively. For Kyle, this strategy would improve his educational outcomes by redirecting Kyle’s attention at several intervals during the lesson to ensure he is staying focused, taking notes, and understating the material. This will also aid in Kyle’s communication skill building. The second academic intervention strategy suggested is known as Reading Fluency: Assisted Cloze. During this strategy, the teacher reads a passage aloud while the student followshel along silently and keeping pace with the test with a finger. Occasionally, the teacher will pause and the student is requi red to read aloud the next word in the passage. The process is repeated until the entire passageShow MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesmechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations

Children Are A Unique Language Developing System Than...

Babies do have a unique language developing system than other animals. Basically, animals don t have as many ways of communication as human babies do. However, animals do have ways to communicate. Instead of language, animals use symbols and signs. Some specific animals like dolphins even have the ability to use sonar when they communicate. That is something even people could not do. People now might have the sonar technology with facilities, but that is not something that was born inside us. So animals communicate in the similar way as human using their unique â€Å"language.† They just are not in the same way cause their ways are far simpler than that of human. Like babies, animals also have ways to express emotion and communicate through†¦show more content†¦Besides their own baby language, they also learn about our language, from how we use it to tell them about other things. This means that language learning is going on whenever language is used around children. Environment factors especially television do have a negative impact on child s language development. Given the right conditions, children between the ages of two and five may experience benefits from good-quality educational television. A variety of studies have demonstrated that children who are heavy viewers of television are more likely to be linguistically underdeveloped, although a direct causal relationship has not been established. Children’s consumption of television increases as a result of children’s age, the availability of the television in the home, particular family circumstances (low education of the parents, young parents, low socio-economic status of the family, low IQ and male gender of the child), children’s time spent in the home, caretaker’s positive views on the role of television, and high frequency of parent-child co-viewing of general audience programs. Apparently universal grammar does exist in linguistics. Linguists believe that this â€Å"universal grammar† is innate and is embedded somewhere in the neuronal circuitry of the human brain. That would be why children can select, from all the sentences that come to their minds, only those that conform to a â€Å"deep structure† encoded in the brain’s

Juvenile Boot Camps and Alternatives to Uncontrollable Behavior free essay sample

Behavior Juvenile boot camps are privately run businesses that acclaim that they are an alternative or intervention to prevent and deter jail sentencing. Jail, sometimes is the better way to go, instead of some of these death camps, children are being harmed and mistreated in boot camps. Seeking alternative means of controlling and depleting poor behavior is the answer. It is through research, investigation and constant contact with the facility or program in which a troubled child is placed that one will see improvement and changes for the better. The Basic Belief: They Can Be Helped† (Gross. 1997) In some camps children can learn and may be changed and live a better existence than they had previous to this experience. Some teens are not that fortunate, they are beaten and abused, and yes; there are even cases in which death has occurred at camp. In one certain camp a boy became dehydrated and fell ill to exhaustion and died. â€Å"Investigators also found that owners and employees were seldom sent to prison when teenagers died in their care. † (Schemo. 2007) It amazes how people show such flagrant disregard towards human life and the treatment of teenagers at these types of camps. Instead of parents wanting what is best for their children, they just want them put of the way and supervised. More or less, the parents need daycare for the teen, but at protection levels that include seclusion and distance from the home. Teens expect a certain amount of safety and assuredness that they are being cared for by professionally trained individuals, that are equipped to deal with their psychological, physical, and possible chemical dependency issues. Yet these facilities are armed with recent drill sergeants and retired military personnel. Some of the qualifications in personnel might be an asset to such ran boot camps, but the staff needs to include such personnel as psychologists, nurses, doctors and therapists/counselors that can handle all the problems these teens face and have dealt with, that have brought on the behavior that has brought on the issues that brought them to these facilities. It is a business, the tuition for a teen to attend such a boot camp can run from 12,000 dollars to 18,00 dollars and more. That starts with the short-term treatment (intervention type boot camps for the less severe problem teens. These include the teens that parents want to scare from getting in with the wrong crowd, prevent drug use or discontinue use. The longer term of admission can be from a few months to a residency program, where the teen learns life skills and how to live in society with rule and regulations everywhere. Most teens are children who were diagnosed with some sort of learning disability and schools no longer have the resources to help and encourage the good behavior and deal with the disorders and such: from dyslexia, ADD, ADHD, or even slight cases of autism. Once a child is labeled schools are done and parents are left with no help or assistance in educating their teen or child. â€Å"The teenagers who attend these programs have often been diagnosed with attention deficit disorder or other behavioral problems and are taking medications. † (Story. 2005) In some cases the teen is wrongly diagnosed or over medicated. It is up to the parent to insure proper treatment and to inquire about the affects of the medication and diagnosis made. Not all doctors know everything about everything. ADD and ADHD have not been prevalent except for the last ten to fifteen years. The physicians are pushing medications on children that are made for adults with no real research done on the effects it might have on a child. Anyone under the age 18 is considered to be a child. Boot camps do not require physicians on site to properly maintain or even diagnose such disorders. Usually a teen only sees a hospital for a severe injury while hiking and camping, or in the extreme cases of death. Similar accusations have led state and local officials in Colorado, Arizona, and North Dakota to drop their programs, while Florida and California are scaling back theirs. † (Blair. 2000) There are some alternatives to boot camps, parents can choose treatment centers, rehabilitation centers that include in-patient and out-patient, helplines, and psychological and physiological therapy. Group homes and personal treatment help in aiding teens diagnosed with similar disorders. â€Å"Children with c ertain behavior disorders can cognitively incapable of comprehending the consequences that may occur from an action. The correct intervention can help a child manage his behavior in a positive way. † (Family Compass. 2006) Parents need to take more involvement in the care of their children so that they are prepared for the trials and tribulations that are ahead of them as teens. There are programs in which families can seek counseling together. Activities together as a whole can improve the family unit. In my own personal experience, as a teen, I think I should have been diagnosed with depression earlier than I was as an adult. My parents may have been ore informed of what to expect and prepared to handle the mood swings of medication and the tweaking it takes until a medication is regulated and given at the right dose. I wish that I had been informed that all my feelings were viable and mattered. It is now that I dealing with a child who needs extra attention and medication. At first I was opposed to all Medications and labeling of my child, afraid that he will be stuck with that label and m edication. After a lot of researching, it is in my opinion that he may grow out of his disorder or learn how to handle the situations that he was unable to as a child. It will not happen overnight or with a magical pill, but I know, with love and understanding we will both be able to handle everything that comes our way, as long as, we keep educated about the facts of our disorders or illnesses and not ignorant to their existence. It would be easy to place the responsibility of his care and treatment on others, but I to have issues and problems. Should I then be locked up and put away Where would I be then, a lot worse off in my opinion? It is not easy doing things as I do, but we are together as a family and informed as a family. Ignorance can only separate me from those I love and care about. I believe boot camps are for those that have no time for their child and can afford the money it takes to forget them and place the responsibility on someone else. May be some people have to use them as a last resort and have no other options, I have researched them and they are better than jail. If given the option of jail or boot camp for violating an offense or law, I would choose boot camp; more can be learned in that kind of setting, but using camps to keep children away is not effective in any way other than a last resort.

Babies Essay Research Paper I am against free essay sample

Babies Essay, Research Paper I am against because, I think abortion is the incorrect thing to bash. It is considered slaying in my sentiment and this should ensue in some sort of punishment or something should go on. Abortion should # 8217 ; ve neer been introduced in this universe. I think that it is another manner of killing person. At that phase of killing a newborn kid, is non giving the babe a opportunity to populate their life and to populate in this universe. The babe doesn # 8217 ; t even acquire a opportunity to open its eyes and to populate long plenty to cognize and understand the significance of life. I think abortion I truly uncalled for. In my sentiment the definition of abortion is slaying and decease for no ground. An is what is fundamentally go oning in this universe today. As I speak there are immature adult females and work forces doing this determination to hold an abortion. We will write a custom essay sample on Babies Essay Research Paper I am against or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Abortion shouldn # 8217 ; t be occur because, you neer know what sort of possible your boy or girl might hold. Anyone # 8217 ; s babe could be the following Michael Jordan, Whitney Houston, or any other jocks or celebrated stars. An most of the clip when a babe is born they are born with some sort of endowment. An some people hold the potency to make something existent good with their lives. So people shouldn # 8217 ; t throw endowment, human being, and some gifted babes in the rubbish. I think that if any miss or male child can # 8217 ; t manage raising a kid, so the best thing for them to make is to non hold sex at all or wait intil they are married. Then the following best thing to make is to speak to Person that you feel comfy with about the state of affairs. An I believe the last thing to make is to give the babe up for acceptance. An that would still be doing a good determination because the babe is still traveling to hold a better life so it would with the existent parants or parent. An sometimes that is the best thing to make, because some female parents in this universe Don # 8217 ; Ts have adequate money to back up They # 8217 ; re ain egos. So there are times when acceptance works a batch better so merely maintaining the babe. The worst thing to make is to kill the hapless, guiltless, babe, who has no opportunity to populate.